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An Inverness care home has submitted a formal complaint to the Care Inspectorate, claiming protocol was broken during the watchdog's inspection earlier this year.
Inspectors visited Castlehill Care Home in Cradlehall between 27 April and 7 May, and they raised "serious and significant concerns" in a report.
The regulator issued an improvement notice against the 88-bed home, requesting significant action be taken over the next seven weeks.
But Castlehill Care Home said it was "distinctly uneasy" with how the situation had developed.
